I did Noom last year. I think it's a great program, but Amberlynn won't stick with it.
The coaches are real people, but they check on you only once a week and plan a little goal for you to accomplish during the week. There are also "Bot replies" for example if you say "Cancel subscription". I didn't interact much with my support group. There were people around the world and most of them were at age of 40-50. I bet AL will spam the support group non stop...
For me the program was very helpful, but knowing AL's attitude she won't stick with Noom very long.
Sorry for my bad English