Mission Comprete. GK responded.
It's a talent.
I actually have found them to be pretty cool, at least the ones near me. When I brought a PC case in asking if they could quicky-diagnose it for me, the response was along the lines of "Please don't ask us to do a full investigation on it; it'll cost you money and our manager's a dickass," and he gave a recommendation that ultimately wound up fixing the PC case (it was the switch). I know from a friend working on it that their actual tech guys are some of the most put-upon motherfuckers you will ever encounter, and they have stories that will make you doubt the existence of a kind and merciful creator.