Disability Access Service (DAS)
- DAS is intended to accommodate only those Guests who, due to a developmental disability like autism or similar disorder, are unable to wait in a conventional queue for an extended period of time.
- DAS doesn’t provide immediate access to experiences, but rather allows Guests to request a return time for a specific experience that is comparable to the current standby wait.
- The Guest for which DAS is being requested must be present during registration and must experience the attraction when redeeming a DAS return time at Walt Disney World theme parks.
Step 1: Register
Speak with a Cast Member via live video chat to determine eligibility as soon as 30 days in advance of a park visit.
If DAS is provided after a conversation with a Cast Member to determine eligibility, the Guest with a disability (or a parent/guardian) will participate in the registration process.
DAS registration maximum party size is the registered DAS Guest and up to 3 additional party members, for a total of 4 people.
DAS is valid for the length of the ticket or up to 120 days. Once the service has elapsed or when a new ticket is required, Guests will need to re-register.
Step 2: Request a Return Time
Guests registered in DAS can make return time selections right in the
My Disney Experience mobile app on the day of their visit.
If additional assistance is required, Guests can also obtain return times directly from a Cast Member at any
Guest Relations or
Guest Experience Team location.
The return time will be comparable to the current standby wait.
Step 3: Enjoy the Park
Ten minutes after a return time has been redeemed, your party can request another one by using the
My Disney Experience mobile app or returning to a Guest Relations or Guest Experience Team location.
Any member of a DAS party can obtain a return time for the whole party, but the Guest registered for DAS must be present and experience the attraction when the DAS return time is redeemed. DAS return times are valid until the park closes or an attraction closes for the day. A party can only hold one DAS return time at once.
What happens if any of the statements made by a Guest in the process of registering for DAS are found to be not true?
Answer
If it is determined that any of the statements a Guest made in the process of obtaining DAS are not true, the Guest will be permanently barred from entering Walt Disney World Resort and the Disneyland Resort, and any previously purchased Annual Passes , Magic Key passes, tickets and other park products and services will be forfeited and not refunded.
What can Guests do during their DAS virtual wait?
Answer
Guests utilizing DAS can enjoy many other experiences throughout Walt Disney World Resort during a DAS virtual wait, such as other rides, shows, concerts, parades and Character Greetings. They can also take a rest in a break area, get something to eat or go shopping.